Medical Solutions Diagnostics Inc., Mississauga
Our client offers great opportunities to highly motivated people. No matter what your professional goals may be, it’s a tradition to promote excellent work and to develop talent further. To ensure that they remain one of the leading innovators in the Industry, Energy and Healthcare Sectors, they are looking for people from all kinds of professions who want to make their next career move.
Their 6,000 employees in Canada, are working to develop and manufacture products, design and install complex systems and projects, and tailor a wide range of solutions for individual requirements. For almost 100 years in Canada, they have stood for technical achievements, innovation, quality and reliability.
Responsibilities:
Three (3) Bilingual Service Operations Coordinators are required to work each of the follow 3 shifts - 8:00 a.m. - 4:00 p.m.; 9:00 a.m. - 5:00 p.m.; and 10:00 a.m. - 6:00 p.m.
Responsible for providing accurate, efficient and courteous service to customers by managing all inbound requests for service and handling inquiries.
Opening and dispatching service requests to the Field Service Representatives and Technical Application Specialists.
Processing of service billings and stock transfers.
Monthly opening of Preventive Maintenance calls, as well as, problem resolution which comply with the quality management system.
Promptly entering incidents into the system and dispatches calls to the Field Service
Representatives or Technical Application Specialist so they, in turn can respond to the customers’ needs in a timely fashion.
Processing Service Billings in the Service Management System, ensuring accuracy of all data entered affecting service costs and billings to customers.
Processing inventory transfers for FSR parts shipments.
Opening incidents for Preventive Maintenances in the Service Management System on a monthly basis.
Processing FSR orders and communicate ETA to them.
Maintaining various databases in order to ensure system accuracy.
Ensuring customer satisfaction is maintained at all times for both internal and external customers by promptly and courteously answering the telephone and handling all inquiries in a timely fashion. Investigates, analyzes, and resolves customer satisfaction complaints assigned to them in an accurate and timely fashion as required.
From time to time, the incumbent’s supervisor/manager may assign additional unlisted duties/responsibilities on a temporary or regular basis depending on business needs.
Qualifications:
College Diploma and or equivalent required.
Fluent in both English and French (written and oral).
The incumbent must demonstrate excellent interpersonal and communication skills, both oral and written.
A strong background in a customer-focused environment.
A good working knowledge of Microsoft Outlook, Excel and SAP computers applications.
Incumbent is expected to work safely and follow established safety policies and procedures.
Incumbent is expected to work safely and follow established safety policies and procedures.
Start challenging yourself today in an environment that rewards innovation with competitive pay, top benefits and a global network offering opportunity for growth and advancement. If you are ready to take the next step in your career, please apply online.
While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted. At this point our client will only consider Canadian candidates as no VISA sponsorship is available
To apply for this position, please send an email in Word format to: jobs@ceconn.com
This position is primarily responsible for leading projects through successful conclusion, on-time, and on-budget. Utilizing the Project Management Institute methodologies, the Project Manager will lead various types of projects such as customer conversions, internal process and/or systems implementations, and strategic corporate initiatives.
Experience in leading IT projects essential.
Specific Responsibilities:
Manage the initiation, planning, execution and delivery of approved and prioritized initiatives to ensure that the business objectives and stakeholder needs and expectations are met
Manage project teams of internal and external resources including vendors and customers
Gather and/or confirm business requirements; determine deliverables, budgets, timeline and review process; and, conduct regular project meetings
Provide work instructions and other relevant data to the project team, and develop project status reports for all stakeholders
Collect desired enhancements from clients and gather estimates from development team for pricing and preparing change orders
Review training deliverables and provide direction and feedback to project team and clients
Maintain project budget spreadsheets
Work with internal teams to manage project resources
Assess risk impact of projects and manage those risks
Conduct post-implementation reviews
Serve as primary contact to the customers (internal and external)
Lead and actively participate in external client calls and meetings for projects
Plan, monitor and lead projects using the PMI standards and participate in the development of project management standards and methodologies
Conformance to company’s quality and change management systems
Other duties as assigned
The following experience is desired:
PMP designation
Ability to effectively manage multiple priorities
MS Project
Solid negotiating, problem solving and decision ma
Strong detail orientation
Bias for Action
Strong Customer Service Skills
Solid negotiating, problem solving and decision making skills
To apply for this position, please email resume to: jobs@ceconn.com