Medical Solutions Diagnostics Inc., Mississauga
Our client offers great opportunities to highly motivated people. No matter what your professional goals may be, it’s a tradition to promote excellent work and to develop talent further. To ensure that they remain one of the leading innovators in the Industry, Energy and Healthcare Sectors, they are looking for people from all kinds of professions who want to make their next career move.
Their 6,000 employees in Canada, are working to develop and manufacture products, design and install complex systems and projects, and tailor a wide range of solutions for individual requirements. For almost 100 years in Canada, they have stood for technical achievements, innovation, quality and reliability.
Responsibilities:
Three (3) Bilingual Service Operations Coordinators are required to work each of the follow 3 shifts - 8:00 a.m. - 4:00 p.m.; 9:00 a.m. - 5:00 p.m.; and 10:00 a.m. - 6:00 p.m.
Responsible for providing accurate, efficient and courteous service to customers by managing all inbound requests for service and handling inquiries.
Opening and dispatching service requests to the Field Service Representatives and Technical Application Specialists.
Processing of service billings and stock transfers.
Monthly opening of Preventive Maintenance calls, as well as, problem resolution which comply with the quality management system.
Promptly entering incidents into the system and dispatches calls to the Field Service
Representatives or Technical Application Specialist so they, in turn can respond to the customers’ needs in a timely fashion.
Processing Service Billings in the Service Management System, ensuring accuracy of all data entered affecting service costs and billings to customers.
Processing inventory transfers for FSR parts shipments.
Opening incidents for Preventive Maintenances in the Service Management System on a monthly basis.
Processing FSR orders and communicate ETA to them.
Maintaining various databases in order to ensure system accuracy.
Ensuring customer satisfaction is maintained at all times for both internal and external customers by promptly and courteously answering the telephone and handling all inquiries in a timely fashion. Investigates, analyzes, and resolves customer satisfaction complaints assigned to them in an accurate and timely fashion as required.
From time to time, the incumbent’s supervisor/manager may assign additional unlisted duties/responsibilities on a temporary or regular basis depending on business needs.
Qualifications:
College Diploma and or equivalent required.
Fluent in both English and French (written and oral).
The incumbent must demonstrate excellent interpersonal and communication skills, both oral and written.
A strong background in a customer-focused environment.
A good working knowledge of Microsoft Outlook, Excel and SAP computers applications.
Incumbent is expected to work safely and follow established safety policies and procedures.
Incumbent is expected to work safely and follow established safety policies and procedures.
Start challenging yourself today in an environment that rewards innovation with competitive pay, top benefits and a global network offering opportunity for growth and advancement. If you are ready to take the next step in your career, please apply online.
While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted. At this point our client will only consider Canadian candidates as no VISA sponsorship is available
To apply for this position, please send an email in Word format to: jobs@ceconn.com
Our client’s sales professionals work directly with customers from project inception through to installation providing technical environment solutions for productive, space-effective and reconfigurable work environments. Their technical office and enclosure systems are installed in many of the finest data centers, engineering labs, manufacturing operations, mission-critical communications/dispatch centers, computer-based training facilities and other technology-based environments throughout the world.
The successful candidate will have the following qualities:
- A highly motivated, results oriented, enthusiastic sales professional with a pro-active approach to generating new business will succeed in their company.
- You are seeking a position where you can make an impact, influence the business and become a valued member of the team.
- You have an excellent track record of success in sales which is complimented by your above average communication, time management and interpersonal skills.
- A true solutions provider with a keen eye for uncovering opportunities is a must.
- You will be responsible for consultative sales of our products and services.
- You will research, build and develop comprehensive strategies for your accounts.
- You have the ability to focus on developing an existing database and making new contacts while closing sales on new accounts.
- Proven prospecting and market qualification skills are a must.
- The successful candidates will have strong business skills and broad industry knowledge in LAN/WAN interconnection and emerging technologies.
- You will create and sustain sales success within a geographic assignment and a number of assigned accounts.
- More importantly you will grow the business by securing new accounts.
- You come with a minimum of 3-5 years in the strategic selling of IT related products and services.
- You have the ability to think and communicate strategically and conceptually and have excellent written and oral skills.
- You have quota-driven account management and sales experience both in developing new accounts and managing client base accounts to higher growth.
Compensation includes generous salary, commission, bonus, full benefits.
To apply for this position, please email resume in Word format to: jobs@ceconn.com
ENTERPRISE ARCHITECTURE:
The Architecture team works with the Business Units and Information Services to define and implement an enterprise architecture that facilitates them meeting their strategic goals. Key responsibilities include IS strategic planning, IS architecture blueprints, product research and evaluation, application development standards and frameworks, data architecture, technology infrastructure planning and design
POSITION OVERVIEW:
- Reporting to the Manager, Application Architecture this person will:
- Lead architects and IS resources to build roadmaps and frameworks to guide the project teams.
- Sets direction for the evolution of their application portfolio in the areas of billing, channel management and sales compensation management.
- Establishes criteria and leads the evaluation of technology solutions.
- Monitor and assess emerging technologies and future direction of major application platforms, and provide recommendations on direction and timing for further investigation and deployment
- Supports the application and solutions architects in resolving architectural issues and approves project designs
- Collaborate with Business Units and IS project teams to build the application inventory and roadmap
- Perform technology and application package assessments in key business and technology areas
- Play a lead role in determination of overall solution architectures and designs to support the delivery of key transformational projects
- Deliver standards, guidelines and frameworks to support the development and integration of applications consistent with enterprise architecture direction
REQUIRED KNOWLEDGE:
- Knowledge of principles of software architecture, techniques and notation
- Strong knowledge of enterprise architecture techniques and experience with strategic architecture initiatives
- Knowledge of and experience in business process modelling
- Strong object-oriented analysis skills with understanding of design patterns of n-tier and service-oriented architectures, including web services
- Strong background and extensive experience with: Telecom billing management BSS systems - rating, billing, invoice presentment, Channel Management systems including sales compensation management.
SKILLS AND ABILITIES:
- Strong leadership skills - able to direct and lead peers
- Ability to work with and influence senior individuals (director & above)
- Superior interpersonal and communication skills
- Able to analyze complex problems and conceptualize solutions
- Extensive knowledge of ETOM - 7 or more years experience in Information Systems
EXPERIENCE:
- Experience with Telecom network management OSS systems and business applications is an asset
- The ideal candidate will have 7+ to 10 years of experience and a Bachelor’s Degree
To apply, send resume to: jobs@ceconn.com